Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website myjetspizza.top, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (myjetspizza.top), as well as any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Jet's Pizza is a food service business operating in the United States. We are dedicated to providing quality pizza and food products to our customers. For all privacy-related matters, you may contact us using the details below:

2. Information We Collect

We collect personal information that you voluntarily provide to us, information collected automatically when you use our services, and information from third-party sources. Below is a detailed breakdown of the categories of data we collect.

2.1 Personal Information You Provide to Us

When you use our website, place an order, create an account, sign up for our newsletter, or contact us, we may collect the following personal information:

• Identity Data: Your full name, username, or similar identifier.
• Contact Data: Your billing address, delivery address, email address, and phone number.
• Financial Data: Payment card details, billing information, and transaction data. Note that payment card information is processed through secure, PCI-DSS compliant third-party payment processors. We do not store complete card numbers on our servers.
• Order Data: Details about the products and services you have ordered from us, including your food preferences, order history, and special instructions.
• Account Data: Login credentials, preferences, and account settings if you register an account with us.
• Communications Data: Records of correspondence if you contact us, including emails, chat messages, and customer service interactions.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Survey and Feedback Data: Responses to surveys or feedback you provide about our products or services.
• Promotion Data: Information you provide when entering contests, promotions, or sweepstakes we may run.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage information, including:

• Usage Data: Information about how you use our website, including pages visited, links clicked, time spent on pages, referring URLs, and other browsing behavior.
• Device Data: Information about the device you use to access our website, including hardware model, operating system and version, unique device identifiers, mobile network information, and browser type and version.
• Log Data: Server log files that record your IP address, browser type, internet service provider, date/time stamps, and pages requested.
• Location Data: General geographic location based on your IP address. With your explicit consent, we may also collect more precise location data to facilitate delivery services.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixels, and similar tracking technologies. Please see Section 7 for more details about our Cookie usage.

2.3 Information from Third-Party Sources

We may receive information about you from third parties, including:

• Analytics Providers: Such as Google Analytics, which provide aggregated data about website traffic and usage patterns.
• Advertising Partners: Who may share data about your interactions with advertisements.
• Payment Processors: Who confirm successful transactions and provide transaction references.
• Social Media Platforms: If you interact with our social media pages or choose to log in using a social media account, we may receive profile information from those platforms.
• Delivery Partners: Who provide updates on order fulfillment and delivery status.

3. How We Use Your Information

We use the information we collect for various purposes, all of which are either necessary for the performance of a contract with you, required by law, or based on our legitimate business interests, or your explicit consent where required.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including managing payment and arranging delivery.
• To create and manage your account on our website.
• To send order confirmations, receipts, and delivery updates.
• To provide customer support and respond to your inquiries or complaints.
• To handle returns, refunds, or other post-purchase issues.
• To verify your identity and prevent fraudulent transactions.

3.2 Analytics and Website Improvement

• To analyze how visitors use our website in order to improve its functionality, design, and content.
• To diagnose and fix technical problems with our website.
• To measure the performance of our website and services.
• To conduct internal research and product development.
• To generate statistical reports about website traffic and user behavior.

3.3 Marketing and Promotions

• To send you promotional communications about our products, services, special offers, and new menu items, where you have opted in or where we have a legitimate interest and legal basis to do so.
• To personalize your experience on our website and tailor content and offers to your preferences.
• To administer loyalty programs, contests, and promotions.
• To deliver targeted advertising through our website and third-party platforms.
• To measure the effectiveness of our marketing campaigns.

3.4 Legal and Compliance Purposes

• To comply with applicable laws and regulations in the United States, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and Federal Trade Commission (FTC) regulations.
• To enforce our Terms of Service and other agreements.
• To respond to lawful requests from public authorities, including law enforcement.
• To protect the rights, property, or safety of Jet's Pizza, our customers, or others.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. We may, however, share your personal information in the following circumstances:

4.1 Service Providers

We share your information with trusted third-party vendors and service providers who perform services on our behalf. These may include:

• Payment Processors: To securely handle payment card transactions (e.g., Stripe, PayPal, or similar PCI-DSS compliant processors).
• Delivery Partners: Third-party delivery services who fulfill your food orders.
• IT and Hosting Providers: Who host and maintain our website infrastructure.
• Email and Communication Platforms: Used to send transactional and marketing emails.
• Analytics Providers: Such as Google Analytics, to help us understand how our website is used.
• Customer Support Tools: Platforms that help us manage customer inquiries.
• Marketing and Advertising Platforms: Such as social media advertising services and digital marketing tools.

All service providers are contractually obligated to protect your personal information and are not permitted to use it for any purpose other than providing services to us.

4.2 Business Transfers

If Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.

4.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation or court order.
• Respond to a valid legal process, subpoena, or government request.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our customers or the public.

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

5. Data Security

The security of your personal information is important to us. We implement a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who need access to fulfill their professional duties.
• Password Protection: User accounts are protected by passwords, and we encourage you to use a strong, unique password for your account.
• Payment Security: Payment card data is processed through PCI-DSS compliant payment processors. We do not store full card numbers on our servers.
• Regular Security Assessments: We periodically review and update our security practices and procedures.
• Data Minimization: We only collect and retain the minimum amount of personal information necessary for the purposes described in this policy.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information for monetary consideration; however, if we engage in any sharing that constitutes a "sale" under the CPRA, you may opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes expressly permitted by the CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of goods or services because you exercised your rights.

To exercise any of the above California rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days of receipt, with a possible 45-day extension where reasonably necessary.

6.2 General Rights for All Users

Regardless of your location, we strive to honor the following data rights for all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right of Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to Object to Marketing: You have the right to object to us using your personal information for direct marketing purposes at any time.

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request." We may need to verify your identity before processing your request.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and actions.

7.2 Types of Cookies We Use

7.3 Managing Cookies

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete cookies, and be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website. For more details on how to manage cookies, please consult your browser's help documentation. You may also opt out of interest-based advertising by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Children's Privacy

We do not knowingly solicit data from or market to children under 18 years of age. Our website is not directed at children, and we do not have actual knowledge that we sell or share the personal information of children under 16 years of age.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete that information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which imposes certain requirements on operators of websites directed to children under 13. For more information about COPPA, visit the FTC's website at ftc.gov.

10. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. The privacy laws in the United States may differ from those in your country of residence.

If you are located outside the United States and choose to use our website or services, please be aware that your information will be transferred to, processed, and stored in the United States. By using our website, you consent to the transfer of your information to the United States and the use and disclosure of your information in accordance with this Privacy Policy and applicable U.S. law.

We take appropriate steps to ensure that any international transfer of personal information is conducted in compliance with applicable data protection laws and that suitable safeguards are in place. If you have questions about the transfer of your personal information, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and other online services that are not operated by us. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Examples of third-party services that may be integrated with our website include, but are not limited to:

• Google Analytics (analytics and advertising)
• Social media platforms (Facebook, Instagram, Twitter/X)
• Payment gateways (Stripe, PayPal)
• Mapping services (Google Maps)

12. FTC Compliance and Consumer Protection

Jet's Pizza is committed to complying with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. This includes our data collection and use practices. We are transparent about how we collect and use your data, and we do not engage in deceptive data collection or marketing practices.

We are also committed to honoring our representations about privacy and data security. If you believe we have not complied with applicable consumer protection laws or our stated privacy practices, please contact us as described in the Contact Information section below.

For more information about your consumer rights and FTC regulations, you may visit the FTC's consumer information website at consumer.ftc.gov.

13. Your California Privacy Rights – "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine The Light" law, permits California residents to request and obtain from us once a year, free of charge, information about the personal information we disclosed to third parties for direct marketing purposes in the preceding calendar year, if any. If applicable, this information includes a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared this information.

To make such a request, please contact us by email at [email protected] with the subject line "California Shine the Light Request." Please allow 30 days for a response.

14. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity to be tracked. Currently, there is no universally agreed-upon standard for responding to DNT signals, and our website does not currently respond to DNT browser signals. However, you may use the browser controls and opt-out mechanisms described in the Cookie section of this policy to limit tracking.

15. How to File a Complaint with a Data Protection Authority

If you are a United States resident and believe that your privacy rights have been violated, you have the right to file a complaint with relevant authorities. Depending on the nature of your concern and your state of residence, you may contact:

• The Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. You can file a complaint online at www.ftc.gov/complaint or call 1-877-382-4357.
• California Attorney General (for California residents): California residents may file privacy complaints with the California Attorney General's office. Visit oag.ca.gov/privacy for more information.
• California Privacy Protection Agency (CPPA): The CPPA is the state agency responsible for enforcing the CPRA. For more information, visit cppa.ca.gov.
• Your State Attorney General's Office: Many U.S. states have their own consumer protection agencies and privacy regulations. We encourage you to contact your state attorney general's office if you believe your privacy rights have been violated.

Before filing a complaint with an authority, we encourage you to first contact us directly so that we have the opportunity to resolve your concern. We take all privacy complaints seriously and will work to address your issue promptly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date.
• Sending an email notification to the email address associated with your account, where applicable.
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide by the revised policy.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us using the information below. We aim to respond to all inquiries within 30 days.

When contacting us about a privacy matter, please include "Privacy Policy Inquiry" or "Privacy Rights Request" in the subject line of your email to ensure your message is directed to the appropriate team member. Please also provide sufficient information for us to verify your identity and understand the nature of your request.